Privacy Policy

Last updated: November 2025

Welldone Consulting (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.welldoneconsulting.co.uk) or contact us directly.

1. Who we are
Welldone Consulting provides mobile accessibility consultancy and related professional services.
We are the data controller responsible for your personal data.

Contact details
jane@welldoneconsulting.co.uk
Registered office: Basepoint Business Centre 377-399 London Road, Camberley, England, GU15 3HL
If you have questions about this policy or how we handle your data, please contact us using the details above.

2. What information we collect
We may collect and store the following personal data:
- Contact details – name, email address, phone number, and any other details you provide when submitting a form or contacting us.
- Website usage data – IP address, device type, browser information, and pages visited (via Google Analytics 4).
- Communication records – emails, messages, and related correspondence.
- Client or supplier information – business contact details and service agreements where relevant.

We do not collect or store payment details or special-category (sensitive) data through this website.

3. How we use your information
We use personal data only when necessary and lawful to:
- Respond to enquiries and provide our services.
- Manage client and supplier relationships.
- Improve our website and understand visitor engagement.
- Send occasional updates or marketing communications (where you have consented).

We retain your data only as long as necessary to fulfil these purposes.

4. Our lawful bases for processing
Under the UK GDPR, our legal bases are:
- Legitimate Interests – to operate and grow our business, including responding to enquiries and maintaining client records.
- Consent – for non-essential cookies and marketing communications.
- Contract – when we need to process data to perform our services or take steps before entering a contract with you.
- Legal Obligation – where we must retain certain records for tax or accounting purposes.

5. Data retention
- Enquiry data is kept for up to 12 months from last contact.
- Client records and invoices are kept for up to 7 years to meet legal obligations.
- Analytics data is retained by Google for up to 26 months.

After these periods, data is securely deleted or anonymised.

6. Sharing your data
We do not sell or rent your personal information.
We may share data with trusted service providers who support our operations, such as:
- Google LLC (analytics and tag management)
- HubSpot Inc (form management and CRM services)
- IT hosting and email providers

These partners act as processors and handle data under strict confidentiality and security agreements.
Some may transfer data outside the UK. Where they do, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or Standard Contractual Clauses).

7. Security of your data
We use appropriate technical and organisational measures to protect personal data, including password controls, encryption, and secure storage.
Access to data is restricted to authorised personnel only.

8. Your rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent for marketing or non-essential cookies.
- Object to processing or request data portability.

To exercise any of these rights, contact us at jane@welldoneconsulting.co.uk.
If you are unhappy with our handling of your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Children’s data
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years old.

10. Updates to this policy
We may update this policy from time to time to reflect legal or operational changes.
The latest version will always be available on our website and include a revised “Last updated” date.

If you have any questions about this Privacy Policy, please email jane@welldoneconsulting.co.uk.